Medical Gag Orders

A New York dentist who required patients to sign a contract NOT to disparage her online has fined a patient thousands of dollars for doing just that.  Now he is suing her.  The patient also wants the contract, which which gags patient reviews, to be deemed unethical, invalid and illegal.   This was all helped out by the infamous advocacy group Public Citizen.  Interestingly, the company (Medical Justice) that advised the dentist to have this type of contract is no longer doing so.  The dentist, according to the patient, overcharged him by about $4,000 for his care, submitted his records to the wrong insurance company and then refused to provide copies of the records so he could submit them correctly himself.  He then posted complaints on medical sites that included Yelp and DoctorBase which said “Avoid at all cost! Scamming their customers!” and “Honestly, how do you live with yourself? Just try being a decent human being.”  This was a bad situation all the way around.  I really wish there was some rules about disparaging doctors online but these contracts are not going to fly.  That being said, it sure seems that the dentist could have done a better job in dealing with this patient’s concerns.  If she had placed the same energy into fixing her customer service as she did into suing him then no one would have ever heard of this story.

 

 

Douglas Farrago MD

Douglas Farrago MD is a full-time practicing family doc in Forest, Va. He started Forest Direct Primary Care where he takes no insurance and bills patients a monthly fee. He is board certified in the specialty of Family Practice. He is the inventor of a product called the Knee Saver which is currently in the Baseball Hall of Fame. The Knee Saver and its knock-offs are worn by many major league baseball catchers. He is also the inventor of the CryoHelmet used by athletes for head injuries as well as migraine sufferers. Dr. Farrago is the author of four books, two of which are the top two most popular DPC books. From 2001 – 2011, Dr. Farrago was the editor and creator of the Placebo Journal which ran for 10 full years. Described as the Mad Magazine for doctors, he and the Placebo Journal were featured in the Washington Post, US News and World Report, the AP, and the NY Times. Dr. Farrago is also the editor of the blog Authentic Medicine which was born out of concern about where the direction of healthcare is heading and the belief that the wrong people are in charge. This blog has been going daily for more than 15 years Article about Dr. Farrago in Doximity Email Dr. Farrago – [email protected]