Getting a Good Online Rating Score is Easy!

DrScore.com analyzed 36,000 patient satisfaction surveys submitted to the website in 2011 for its Annual Report Card and found that the way to get a good score is when patients have a short times in the waiting rooms and a longer time in the exam room with the doctor.  See how easy that is?  Okay, I will stop being facetious for a bit because the article does make some good points.  It is hard to make anyone happy if they wait a long time and then you rush them out.   I agree 100%.    It seems the magic number is not to have them wait for more than 15 minutes and then spend less then 10 minutes with them.  The problem occurs with those run-on visits or emergencies or crises that no one can account for.  Ear infections can be dealt with in five minutes to readjust your day but, unfortunately, that could be the mom who grades you.   With all the “quality” indicators that my medical assistant has to click on the EMR while checking in a patient, I don’t get in the room until seven minutes after the patient arrives.   That is okay because you would think quality and patient satisfaction goes hand in hand, right?  Well, Dr. Joshua Fenton, MD, MPH, assistant professor of family and community medicine at the University of California-Davis and co-author of the report, does “agree that there is evidence that satisfaction and clinical quality are not correlated”.  Really?  Oh, what a web we weave with this P4P garbage.

Douglas Farrago MD

Douglas Farrago MD is a full-time practicing family doc in Forest, Va. He started Forest Direct Primary Care where he takes no insurance and bills patients a monthly fee. He is board certified in the specialty of Family Practice. He is the inventor of a product called the Knee Saver which is currently in the Baseball Hall of Fame. The Knee Saver and its knock-offs are worn by many major league baseball catchers. He is also the inventor of the CryoHelmet used by athletes for head injuries as well as migraine sufferers. Dr. Farrago is the author of four books, two of which are the top two most popular DPC books. From 2001 – 2011, Dr. Farrago was the editor and creator of the Placebo Journal which ran for 10 full years. Described as the Mad Magazine for doctors, he and the Placebo Journal were featured in the Washington Post, US News and World Report, the AP, and the NY Times. Dr. Farrago is also the editor of the blog Authentic Medicine which was born out of concern about where the direction of healthcare is heading and the belief that the wrong people are in charge. This blog has been going daily for more than 15 years Article about Dr. Farrago in Doximity Email Dr. Farrago – [email protected]