“And all you have to do is be the kind of physician your patient is hoping you will be.”
Easier said then done. The industrialized medicine model makes it very hard. Doctors need to care (most really do) plus they need time. It’s that second piece that is so elusive. That is why doctors become indifferent. Add to this the bureaucratic drag and you have this massive recipe for disaster. I know. I was there. Fortunately, I now do direct primary care and I have time, I have no boss, I have minimal bureaucracy and I think that I am the physician the patients hoped I’d be. This story in the NY Times is just academic fluff that means nothing unless the system gets fixed. Trust me, no bullshit Press Ganey score will accomplish that.