Hello, Is This The VA Hotline? Hello? Hello?

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The VA’s problem-plagued suicide hotline, created in 2007 to deal with rising numbers of veterans threatening suicides, is in trouble.  They have been dropping calls or transferring these desperate people to voicemail.   In order to fix the problem the they have hired a guy who has a history of running other agency phone banks that…..have a poor record of service, dropping as many as one in five calls from veterans.  Congrats to Matthew Eitutis on your new promotion and thank you to our government which fixes our problems with more problems.

Douglas Farrago MD

Douglas Farrago MD is a full-time practicing family doc in Forest, Va. He started Forest Direct Primary Care where he takes no insurance and bills patients a monthly fee. He is board certified in the specialty of Family Practice. He is the inventor of a product called the Knee Saver which is currently in the Baseball Hall of Fame. The Knee Saver and its knock-offs are worn by many major league baseball catchers. He is also the inventor of the CryoHelmet used by athletes for head injuries as well as migraine sufferers. Dr. Farrago is the author of four books, two of which are the top two most popular DPC books. From 2001 – 2011, Dr. Farrago was the editor and creator of the Placebo Journal which ran for 10 full years. Described as the Mad Magazine for doctors, he and the Placebo Journal were featured in the Washington Post, US News and World Report, the AP, and the NY Times. Dr. Farrago is also the editor of the blog Authentic Medicine which was born out of concern about where the direction of healthcare is heading and the belief that the wrong people are in charge. This blog has been going daily for more than 15 years Article about Dr. Farrago in Doximity Email Dr. Farrago – [email protected] 

  1 comment for “Hello, Is This The VA Hotline? Hello? Hello?

  1. Steve O'
    March 7, 2016 at 9:17 am

    Here’s a few facts from the article:

    Internal data on call center operations provided to USA TODAY by VA whistle-blower Scott Davis shows that in the 12 months prior to January, the phone banks at the Health Resource Center had a call “abandonment rate” of 26%. Abandonment rates reflect calls where veterans hang up, often because they’ve waited so long for an answer. The average wait time for an answer to a call into the Health Resource Center phone banks was between two to six minutes during 2015, according to the data.
    -and also-
    Gibson announced in February that he was shifting management of the crisis line from medical officials to a VA business office run by Eitutis, 46, a retired Air Force major who has master’s degrees in public health and human resources, and has worked eight years for the VA.
    Flying high means working for HR. Go figure.

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