Administrators Get in the Trenches


Here is an interesting story that happened in a Ottawa Hospital. The hospital was hearing complaints from patients for years until the administrators finally decided to try it themselves.  They ate three meals a day for a week.  Guess what happened?

“Our management team has recently eaten hospital food for a week and agrees with your observation that we need to improve the presentation and taste.

Yup, they are “now revamping its patient menus, introducing quinoa salad and other more contemporary foods, ditching its unpopular retro standby, chicken à la king, and contemplating a future in which patients can order room service late in the evening.”

Chicken à la king?

I guess it didn’t matter that patients were complaining that the eggs were described as “the yellow puck of sadness.” Or that a doctor who asked a patient how her appetite was. “Very bad,” she said, lifting the dome to reveal the meal on her bedside tray. “Don’t eat that sh–,” she says he replied. “Get your husband to bring you some food.”

So, maybe there is hope?  Why don’t employed doctors have high end administrators follow them for a week? Show them how they have no time with patients or that the EMR is taking up all their time.  Show them how bureaucratic drag is destroying healthcare.  Maybe, just maybe, they can help us change things.




Douglas Farrago MD

Douglas Farrago MD is a full-time practicing family doc in Forest, Va. He started Forest Direct Primary Care where he takes no insurance and bills patients a monthly fee. He is board certified in the specialty of Family Practice. He is the inventor of a product called the Knee Saver which is currently in the Baseball Hall of Fame. The Knee Saver and its knock-offs are worn by many major league baseball catchers. He is also the inventor of the CryoHelmet used by athletes for head injuries as well as migraine sufferers. Dr. Farrago is the author of four books, two of which are the top two most popular DPC books. From 2001 – 2011, Dr. Farrago was the editor and creator of the Placebo Journal which ran for 10 full years. Described as the Mad Magazine for doctors, he and the Placebo Journal were featured in the Washington Post, US News and World Report, the AP, and the NY Times. Dr. Farrago is also the editor of the blog Authentic Medicine which was born out of concern about where the direction of healthcare is heading and the belief that the wrong people are in charge. This blog has been going daily for more than 15 years Article about Dr. Farrago in Doximity Email Dr. Farrago – [email protected]

You may also like...

Get plugin