Here is some interesting news:
Agnesian HealthCare is suing health IT vendor Cerner for $16 million to recoup losses the provider says it incurred as a result of coding errors in Cerner’s billing software that resulted in large numbers of undetected claims write-offs made to payers.
“Immediately after going live, Agnesian experienced pervasive errors inpatient billing statements,” states the legal complaint. “Agnesian began to expend extraordinary amounts of time and financial resources to manually process patient billing statements. Continuing problems with the integrated solution resulted in a huge backlog of patient claims for reimbursement, the effects of which Agnesian is still experiencing.”
Ok, some more:
Agnesian alleges in its complaint that, in the summer of 2016, Cerner “represented that all major issues were resolved and that the integrated solution was stable.” However, the provider subsequently learned that the system was “automatically writing off reimbursable charges for services without any notice to Agnesian” resulting in “large numbers of undetected write-offs of claims made to insurance companies and other payers.”
Still, the worst is not over, contends Agnesian as the situation “continues to cause grave damage” to its reputation with thousands of patients “subject to the stress of not being able to reconcile their billing statements to the healthcare services provided” as well as damages of at least $200,000 per month.
Agnesian’s suit also claims that the Cerner system requires a complete rebuild of the professional billing program logic, but the project “has now ground to a halt” because qualified Cerner personnel are no longer employed by the vendor. Consequently the provider says it “may not be able to upgrade to the federally mandated 2018 Certified Electronic Health Record Technology platform” which “materially impacts Medicare and Medicaid provider participation reimbursement to Agnesian.”
What I find interesting here is that these mistakes went against the hospital and there were monetary losses. Now if the mistakes were “overbilling” then the doctor would be slapped with fraud and could be penalized or jailed. I would like someone to correct me on that if I am wrong (technically, underbilling is fraud, too, but the gov’t doesn’t usually care about that).
You only hear about this case because the hospital system has the money to fight it. When these billing systems change the coding by the doctors to upcharge (and I know they do it) then you don’t hear a peep out of anyone until the government finally catches them. But they couldn’t care less because only the doctors would be held liable as they signed the “hold harmless” waiver. Check your contract! I know about this because I had a fight with my hospital in 2012 about it and they fired me for not signing it. I had to lawyer up to get my job back.