Ingenio is Our New Pharmacy Plan….

We’re getting older and we’re on a couple of medications.   Our health plan is the same but they switched pharmacy plans to Ingenio.  Automated refills stopped. Payment preferences vanished. You have to go online and reset your preferences.  Dang! What were those passwords, again?

I realized I needed to make a refill request and sent in the info.  The prescriptions arrived within a week. There was a bill for a copay in the box.  We paid the bill by mail a couple of days ago.

Tonight, my phone rings.  My caller ID was not helpful, not that I ever believe caller ID in this age of caller spoofing.“May I speak with Mr. *name mispronounced* or Ms. *name mispronounced*?

“Speaking.” “For verification purposes, what is your zip code?

“Who are you?

“Ingenio.  What is your zip code?”I give it.“What medicines did we fill for you?

“You’re kidding.  Now, I am very uncomfortable.  You’re a stranger on a cold phone call and you want private medical information? Are you crazy?”“You have a balance due.

“Yes…. It’s from about ten days ago.  Is this a bill collector call? Really?!?”  “It’s actually from almost three weeks ago and this is a courtesy call.  The bill is due immediately upon receipt”.  They mailed the bill out 18 days ago with the medicine and it took about a week to arrive.  Like I said…. Ten days ago.

I was pretty sure my wife had already mailed in the payment, but I was kind of angry by now and I didn’t feel like giving any slack to this caller.

An offer was made to take my credit card info.  Over the phone…. From a phone call made to me, without any warning, for a bill that arrived ten days ago for $75…. From some stranger who claims to be from Ingenio.

How many times a week do I hear about my elderly patients getting phone and computer notifications that are attempts to defraud them?  Here is Ingenio mimicking the whole scam thing. Are they really that stupid?

I first started seeing Ingenio a couple of months ago.  I thought it was a ridiculous name for a pharmacy supplier.  It sounds like a chain of fast food pizzas or something.Ingenio…. I don’t like you.

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Steven Mussey MD

Steven Mussey, M.D. is a physician in Internal Medicine, practicing in the Fredericksburg area for more than twenty years. He grew up in Springfield, Virginia and earned a degree in Physics from The University of Virginia, Phi Beta Kappa. He earned his medical degree at The George Washington University and was inducted into the medical honor society AOA. He is Board Certified in Internal Medicine. He served in the Air Force for four years before entering into private practice. He particularly enjoys geriatric medical care and working with complex patients. For almost a quarter century, he has been practicing with one other Internist. Both doctors enjoy practice in a small, but busy office, and plan on working into their 70s, as long as they can still find their way to the office. Dr. Mussey is also an avid cartoonist and has a weekly cartoon in the local newspaper. He also enjoys cartoon animation and has had several public service cartoons playing regularly on the television cable systems. 

  1 comment for “Ingenio is Our New Pharmacy Plan….

  1. Aaron M. Levine
    January 29, 2020 at 5:50 pm

    It is not only the pharmacy. About a decade ago, my father was admitted to the hospital ( I was on staff) for surgery. On his POD1, while still an inpatient, I got a call from the collection agency wanting to be paid up immediately. I explained he was still in the hospital and the charges were not sent. He threatened a collection agency. I went to the CEO. He said this happens all the time and the powers that be thought it would minimize late payments. .

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