Have I Ever Told You How Much I Hate CVS Caremark?

I hate CVS Caremark.  I hate them to their core.  Just like their evil twin, Express Scripts, they are only in business to scam patients, drive doctors crazy, and get rich.  I just had to spend time doing a prior authorization for generic ambien.  GENERIC!!  Was it a new Rx? No, the guy has been on it for years.  Are they asking for a PA because they are protecting patients?  No. And if they say yes then I would question them with, “Who the f$ck put you in charge?”.

CVS Caremark has this stupid online site called Covermymeds.  Every time I see it I think “covermyass”.  Once I am on there it asks me to put in my address for the 1000th time.  Then I have to put in the patient’s address.  Why?!? They know it.  I don’t need to waste my time doing this clerical work.  Did I mention this was for generic ambien?

After a few minutes I got the response:

Dear Prior Authorization Staff,

Caremark updated the outcome for this PA: Favorable

Prior Authorization Staff?  Who the hell is that?  I do this. Me. The doctor. And it is a waste of my time.  And after filling out a diagnosis and putting in the reasons why the patient needs it all I get is a “favorable”?  Oh, thank you, dear wise and powerful ones. I only hope the “favorable” turns into a “yes”.  Or how about the patient ignore this and just pay $8 thru goodrx.com.  Yeah, I think I will go that route.

I hate you CVS Caremark. Please spread the hate.

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  4 comments for “Have I Ever Told You How Much I Hate CVS Caremark?

  1. mamadoc
    May 18, 2018 at 11:03 am

    Dunno, hate Express Scripts even worse. PBMs are a cancer.

  2. JRDO
    May 14, 2018 at 12:46 pm

    100% agree with your dislike of pharmacy controllers/PBMs.

    Of course, when you do the goodrx.com option (which I also frequently use) then the insurance company wins- they get to collect the premium without the hassle and cost of paying the claim.

  3. Jennifer Hollywood
    May 14, 2018 at 12:41 pm

    I make all of my patients that want a preauth come into my office while I do the preauth. They say when they contact the insurer that the insurer tells them, “Your doctor just has to make a quick phone call to get this auth done.” We still make then come in and they PAY for the time I am in the room and on the phone working for the preauth. I put my phone on speaker while we do it so the patient can hear everything that goes on. They are amazed at the BS we have to wade through to get “the quick phone call” completed. The time for calls varies from five minutes to forty-five minutes so far. One was forty minutes and still NOT approved. The patients paid for my time either way.

  4. May 14, 2018 at 11:53 am

    Doug, I feel the hate. I FEEL THE HATE. With you all the way. Soul sucking.

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