I have been asked a few times about my new book coming out on “patient churn” and whether I will have it with me in November at the DPC Nuts and Bolts Conference. The truth is that I am not being invited back to speak. First, some history. I have spoken at every DPC conference that they have had (this is their fourth year). I have heavily promoted this conference on this website. I was even their keynote speaker two years ago and was honored by the standing ovation I received.
Last year I wanted just to be an audience member and was not going to speak but was asked late by Dr. Allison Edwards to do a marketing talk with her. Because she is a friend, I agreed. We were initially rejected in our proposal but later asked to do it (a couple months out).
The lecture went fine because I think we really worked hard on our presentation. Prior to the talk, however, I was asked to pull a slide. It was confusing. The CME auditor thought there was some conflict of interest. The slide was the “Consumer Guide to Primary Care” which is just a free marketing tool for patients to understand why DPC is go great.
This guide took me countless hours to create and then I had it professionally made into a quality PDF that anyone can get when they go on my clinic’s website. As I said, it is a marketing tool. And the subject of our talk was MARKETING. In fact, to this day, I still get people who were at that talk asking for this PDF so they can use it for their practice. And I let these people do that for free.
After trying to persuade the moronic CME auditor that this slide was innocuous they pushed back and said they wouldn’t give CME for my lecture if I didn’t take it down. I relented. But then they changed their mind. The lecture went on as planned and was a great success. End of story. Or was it?
For the past six months or more I have been writing my next (probably last) book on DPC called Slowing the Churn in Direct Primary Care While Also Keeping Your Sanity. Patient turnover is a soul killer in this business. No one wants to talk about it, write about it, or speak about it. My hope was to do a lecture on the subject and show people some of the techniques other industries are using to fix this. I have been working on this lecture over the past month and offered my submission. Then these email interactions happened on July 4th:
Lee Gross: I understand that you don’t speak for AAFP. Yes there is a chance you won’t be asked to speak. The board is still upset that you were willing to disqualify our CME last year by not modifying the slides as required by the independent CME auditor. They haven’t forgotten and brought it up with your recent submission.
Me: Huh. I don’t remember it like that. Here is the conversation via email:
|Lee S. Gross||Thu, Nov 1, 2018, 2:15 PM|
If we push this, we will have to give up CME credit on your talk. They are pushing back hard this year. This isn’t personal or logical. It just is.
Sent from my iPhone
|Douglas Farrago||Thu, Nov 1, 2018, 2:17 PM|
|to Lee, Allison|
I know it is not personal. It’s just stupid. Before rejecting slides they just may want to ask what they were in reference too. So, now that they have the explanation, why is there still an issue?
|Lee S. Gross||Thu, Nov 1, 2018, 2:34 PM|
|to me, Allison|
I’m just letting you know that if they don’t agree with your explanation, and if we push it, they will just pull the CME certification for your talk. Will see what they say. And yes, it’s stupid.
Sent from my iPhone
|Douglas Farrago||Thu, Nov 1, 2018, 2:39 PM|
Let’s see what they say. We pull it we pull it but it would always be nice to have a conversation about something before they make demands
|Lee S. Gross||Thu, Nov 1, 2018, 2:45 PM|
We have to pull the slides. They said no and I don’t want to lose the CME. Sorry.
Sent from my iPhone
|Douglas Farrago||Thu, Nov 1, 2018, 2:55 PM|
|Lee S. Gross||Thu, Nov 1, 2018, 3:29 PM|
Apparently they had a change of heart. Go figure.
Sent from my iPhone
|Douglas Farrago||Thu, Nov 1, 2018, 3:37 PM|
Yup guess so
|Douglas Farrago||Thu, Nov 1, 2018, 4:15 PM|
Appreciate your trying to help. I get all pissy when people accuse me of anything. I do enough bad things without being accused
|Douglas Farrago||Jul 4, 2019, 7:30 PM (5 days ago)|
Am I missing something there?
And I think this ALL was about the free guide I give away to patients that I was showing the audience. Nothing I was selling.. No conflict of interest. I will attach it. And I have had so many in attendance that down ask for it and modify that “Consumer Guide to Primary Care” and allowed them to put their own name on it. The CME people had no idea what they were talking about.
|Lee S. Gross||Jul 4, 2019, 7:40 PM (5 days ago)|
Not going to debate you about who “won” the argument. Just being honest that they felt that you put the program at risk and voiced concern to do it again.
|Douglas Farrago||Jul 4, 2019, 8:04 PM (5 days ago)|
What debate are you even talking about? Did I say I “won” something? I’m giving you the email chain so you can share it with the board. It is always your choice but somehow you think I put your program at risk which is not true. I am offended at that accusation. If you, Lee Gross, don’t want me to talk then just say it. Don’t hide behind the board.
|Lee S. Gross||Jul 4, 2019, 9:40 PM (5 days ago)|
That email chain that you archived supports the timeline that you were appealing the decisions of the independent CME certifier 2 1/2 hours before the certification deadline. It doesn’t reflect the flurry of emails and phone calls that I was getting at the same time, threatening our CME certification. I will not be supporting your submission for speaking at this event.
Okay, so couple of clarifications. The email chain is time-stamped on Nov 1st, which was a Thursday, the day before the conference started. No concerns were sent to me prior to that date. Second, Lee mentions losing CME on my talk ONLY (twice) in that email chain. Third, that chain proves I was willing to give this slide up. And there was no more to this conversation until a few days ago. Everybody ended last year’s conference with smiles and hugs.
So, as you can see, there is more to this story than me not willing to give up a slide. There is something personal here, obviously, that I don’t know about. But does it really matter? I enjoyed giving these talks and meeting you all down there. I am human and it sure pumps the ego, which I need from doing the tough job of primary care for 30 years. I am very sad that I will not get to see any of you but I didn’t want any misconceptions that this was about me getting my ego hurt for not being allowed to speak.
Also, I am not going as an audience member because I can no longer support Lee Gross or the D4PC due to the dishonesty of the conversation and explanation above.
Thank you for letting me clarify things.