Medicare wants…. demands… you communicate with your geriatric population through a “patient computer portal.”
Sometimes, when elderly patients fret about losing their ability to drive, I mention the marvelous convenience of Uber. Then, they pull out their feature phone with its gigantic numbered buttons and I realize my mistake.
The concept of giving raw medical data without explanation is fraught with problems.
Rarely does a CBC or CMP have 100% normal numbers. Our job as the doctor is to interpret and explain the results.
Patient portals give the raw data to the patient without any explanation.
You know what happens next:
Panic and phone calls of “Why are my monocytes slightly elevated?”