John Hayes, Jr., MD

Your Most Important Patient Satisfaction Tool

In private practices especially you can tell so much about a doc based just upon how staff answers the phone. Now of course, this is something you should check regularly and do with kindness. Timing of replies, staff attitude, and how questions are handled are just three simple issues we all need to be aware of. These…

Are Poor Staffing Issues Killing Your Private Practice?

Quite possibly. Here’s exactly what to do about it. Much of what we see creating unneeded stress in private practices today is a direct result of the owner physician not having an adequate staffing plan in place. Specifically, it’s the absence of a clear, frequently updated, written staffing, compliance and HIPAA plan every staff person…

The Harry Truman Way

What’s in Your Library? What’s in Your Head? How about Harry Truman’s Way. Probably tons of books, videos, audiotapes and CDs, if you are like most docs. A bigger question is which ones have the biggest impact on you and why? For the last few months, one of my recreational reads has been “Truman”, by…

About That MBA For Physicians

Lets face it; most of us do not have or want MBAs. Yet modern practice demands business skills sets. Time after time direct care practices have proven an MBA is not necessary. The reality is if physicians simply adopt this mindset first, then use sound business strategies there would be many more successful and direct…

The Magnetic Power of Common Courtesy

Recently, I had the opportunity to travel to St. Louis. This really turned out to be a fantastic trip! I got to mingle with other docs and to spend additional time developing plans for the future of Medicine. Now, I spent four years in the Midwest, but admittedly it’s been some time. I had forgotten…

What Can You Control?

As the tendency towards overwhelm occurs in so many areas of modern life these days, building a compelling future, no matter what the past, has certain fundamental requirements of you as an executive and architect of your own future. You and I cannot control what’s going on in the outside environment, but we can control…

Guts and Determination

Guts and determination. Powerful words. But why should they be used in the same vein as healthcare? Unfortunately, because of the world we now live and practice in. It takes guts to say what you believe is best for a patient, on so many levels. It takes guts to buck the status quo with our…

Transitions

Transitions… I think one of the most powerful but sometimes scariest things we do as physicians caring for patients, but also mentors to students and younger docs is help them create a compelling future life, and then actually watch it start to unfold right before our eyes. Think about it. As a doc, you did…

The Decision to Move Forward

The decision to move forward. This, unfortunately, still remains a major stumbling block of many. Indeed, the slowness or lack of making even simple decisions, but most especially putting off critical decisions sometimes slows forward progress by weeks, months, and in some very unfortunate circumstances years. But I believe that the reason this most frequently…