Administrators, Patient Satisfaction Scores, and Drug Dealing Doctors

steven r. henson

Dr. Steven Henson, a doctor in Kansas, is accused in a 31-count indictment of operating a prescription drug operation that led to the death of one of his patients. Henson was an ER doctor who then practiced at the Kansas Men’s Clinic in west Wichita and at other locations in Wichita. That clinic supposedly treats men’s sexual health issues with Oxycodone, Xanax and Methadone.  Henson handed out the prescriptions “in return for cash payment…without a medical necessity…without a legitimate medical examination… and for individuals other than the person who came to see him.” The indictment also says Henson deposited at least $312,000 in cash related to the alleged crimes. The indictment says Henson is accused of illegally distributing more than 34,000 Oxycodone pills.

We see these dirtbags all the time but here is the best part.  My close doctor friend worked under him when he was in residency.  Henson was an ER doctor then.  Here is what he said:

He was one of our ER attendings in Salina. We called him the candyman. In his defense, he had by FAR the highest patient satisfaction scores.  The administrators cited his high scores and the reason for them every time they tried to make us think that was important.  They wanted us to be more like him.

Just another reason why these patient satisfaction scores for hospital docs are bogus. Did it lead Henson to becoming the Candyman?  Who knows?  It sure didn’t hurt.  And it made the administrators so happy.   Picture an administrator eating a scoobie snack and that is what you get every time they see those nice scores come in.



Douglas Farrago MD

Douglas Farrago MD is a full-time practicing family doc in Forest, Va. He started Forest Direct Primary Care where he takes no insurance and bills patients a monthly fee. He is board certified in the specialty of Family Practice. He is the inventor of a product called the Knee Saver which is currently in the Baseball Hall of Fame. The Knee Saver and its knock-offs are worn by many major league baseball catchers. He is also the inventor of the CryoHelmet used by athletes for head injuries as well as migraine sufferers. Dr. Farrago is the author of four books, two of which are the top two most popular DPC books. From 2001 – 2011, Dr. Farrago was the editor and creator of the Placebo Journal which ran for 10 full years. Described as the Mad Magazine for doctors, he and the Placebo Journal were featured in the Washington Post, US News and World Report, the AP, and the NY Times. Dr. Farrago is also the editor of the blog Authentic Medicine which was born out of concern about where the direction of healthcare is heading and the belief that the wrong people are in charge. This blog has been going daily for more than 15 years Article about Dr. Farrago in Doximity Email Dr. Farrago – [email protected] 

  6 comments for “Administrators, Patient Satisfaction Scores, and Drug Dealing Doctors

  1. Mamadoc
    January 20, 2016 at 6:47 pm

    Annnd now we know what makes patients “satisfied,” Satisfaction scores my left foot.

  2. Ben Van Raalte
    January 17, 2016 at 6:09 pm

    I agree.

    Honest surgeons have a hard time making a living.

    Those that give out narcotics, disability, extended time off work for union and government employees, non covered items covered by insurance or work comp, and do whatever else makes the patient happy get all the patients.

  3. Perry
    January 17, 2016 at 11:04 am

    This goes back to stupid administrator sayings:

    “Why can’t you other doctors be more like Dr. Henson? Patients love him.”

    Of course, having no idea what his prescribing habits are.

  4. Pat
    January 17, 2016 at 9:35 am

    Dammit, as usual, Lance stole my answer.

  5. Sir Lance-a-lot
    January 17, 2016 at 8:30 am

    None of this would happen if we made all of these drugs over-the-counter.

    You want to go kill yourself on opiates? Fine, go ahead. You’re useless to society as an addict anyway.

    I’d rather see the small percentage of people with inherent substance abuse problems lolling around on the street than have them shooting each other over drug deals, stealing my car stereo, or putting me at risk of losing my license because my ESP couldn’t tell that they were addicts.

    I’m their doctor, not their drug pusher.

    • Steve O'
      January 17, 2016 at 12:59 pm

      10-4 Step aside, let’s let evolution proceed.

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